Terms and Conditions

By purchasing a ticket from Immersive Events Ltd you are accepting the following terms and conditions.


Tickets are sold subject to the following terms and conditions:


  • Tickets are processed by Jailhouse Tours Ltd as a ticketing agent on behalf of Immersive Events Ltd.

  • All Tickets sold are for Immersive Events Ltd, Events and are not connected in any way with Jailhouse Tours Ltd. All questions and enquiries should be made directly to Immersive Events Ltd.

  • Tickets cannot be exchange, transferred to alternative dates or refunded.

  • Smoking and the consumption of alcohol is prohibited within all areas of during events, unless you are told otherwise.

  • The use of photographic and recording equipment or mobile phones is NOT allowed during any event (unless otherwise advertised).

  • Children under the age of 18 must be accompanied by an adult.

  • Dogs will not be admitted (except guide dogs).

  • Immersive Events Ltd reserve the right to introduce security checks, and items such as bags and rucksacks may be subject to search.

  • Immersive Events Ltd reserve the right to refuse admission, terminate a visit, close rooms or restrict access to areas within the grounds prison at short notice and without prior warning.

  • Immersive Events Ltd may hold you liable for any damage caused by you to the property or any of its contents or for any injury caused to any of our representatives or other visitors during your visit.

  • Immersive Events Ltd excludes all liability for any loss, damage to personal property or injury to visitors, howsoever caused, but does not exclude liability where any death or injury is caused by the negligence of Immersive Events Ltd, its staff or servants.


Personal data and data protection


Please refer to our privacy policy


Website terms and conditions (general)

  1. The contents of the Website are intended for your personal non-commercial use. All materials published on this Website (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Immersive Events Ltd, or the party credited as the provider of the Content. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through this Website.

  2. This Website and its Contents are protected by copyright pursuant to English and international copyright laws. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in Section 1.3 of these Terms and Conditions), create new works from, distribute, perform, display or in any way exploit, any of the Content of this Website (including software) in whole or in part.

  3. You may however download or copy the Content and other downloadable items displayed on the Website subject to the following conditions:

    1. The material may only be used for your personal non-commercial purposes. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Historic Royal Palaces or the copyright holder identified in the copyright notice contained in the Contents;

    2. All copies must maintain copyright and other intellectual property notices contained in the original material;

    3. The products, technologies or processes illustrated or described in this Website may be the subject of other intellectual property rights reserved by Immersive Events Ltd or by other third parties. No licence is granted in respect of those intellectual property rights; and

    4. Images, trademarks and brands displayed on this Website are protected by copyright and other intellectual property laws and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

  4. The intellectual property rights of the Media Player are as follows:

    1. Immersive Events Ltd, owns all intellectual property and you agree not to copy, disclose, provide or otherwise make available for unauthorised use the content.

    2. Any files you download from the Media Player is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download or use of any such data.

    3. Immersive Events Ltd does not represent or warrant that the Media Player or the server(s) that make it available will be uninterrupted, timely, secure and free from bugs, viruses and errors.

    4. Under no circumstances will Immersive Events Ltd or its service providers be liable to you or any third party for any of the following losses or damage, whether such losses or damage were foreseen, foreseeable, known or otherwise: (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of reputation or goodwill; or (f) any indirect, incidental, consequential, special or exemplary damages arising from your access and use of the Media Player. You agree that this exclusion of liability is a fair allocation of risk. Nothing in these Terms shall exclude or limit either party's liability for the tort of deceit, death or personal injury caused by negligence.

    5. You are solely responsible for adequate protection and backup of your data and equipment used with the Media Player, and Immersive Events Ltd will not be liable for any damages that you may incur by downloading content.


Access and Availability of Service and Links


This Website contains links to other related World Wide Web Internet sites, resources and sponsors of this Website. Since Immersive Events Ltd is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to the site administrator or Webmaster of such site.


Changes to Terms and Conditions


Immersive Events Ltd may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Website.


Changes to Website


Immersive Events Ltd may also change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict your access to parts or all of the Web Site without notice or liability.


No Warranties


This publication is provided "as is" without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded.


Liability for Losses


By accessing this Web Site you agree that Immersive Events Ltd will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this Web Site or from your access of other material on the internet via web links from this Website.


No Offer to Sell


Nothing in this Website shall constitute an offer to sell any securities and must not be relied upon in relation to any investment dealings.




The exclusions and limitations contained in these Terms and Conditions apply only to the extent permitted by law.